Privacy Policy | For Loving You | Dubai Based Fashion Brand

PRIVACY POLICY

This Privacy Policy applies to the website of For Loving You FZE-LLC, that is https://forlovingyou.com/ and shall be read in conjunction with the Terms of Use.

DEFINITIONS

The following definitions apply to the Privacy Policy:

FLY	means For Loving You FZE-LLC, an entity incorporated under the laws of UAE;
Personal Information	any data relating to an identified natural person, or one who can be identified directly or indirectly by way of linking data, using identifiers such as name, voice, picture, identification number, online identifier, geographic location, or one or more special features that express the physical, psychological, economic, cultural or social identity of such person;
Platform	means the online website of the Company with the URL https://forlovingyou.com/ that is managed and controlled by us;
Privacy Policy	means these terms, containing the policies and procedures on our collection, use and disclosure of Personal Information;
Products	means the Products including but not limited to women’s apparel, sold on the Platform by FLY;
Terms of Use	means the Terms of Use of the Platform available at (insert URL);
Third-Party Sites	means third-party web pages that are linked on the Platform;
UAE	means United Arab Emirates;
Us/ Our/ We	refers to FLY domiciled in the UAE and its affiliates, subsidiaries and related entities;
User	means a visitor or registered user of the Platform;
User Account	means the account created on the Platform by you; and
You/ Your/ (similar reference)	refers to you as the User of the Platform.

SCOPE OF POLICY

Please be aware this Privacy Policy applies only to this Platform and the services we offer. Within the Platform, you may see links or references to Third-Party Sites, such as our Google, Facebook and Instagram pages , which are not covered by this Privacy Policy and are likely to have different information practices. We encourage you to read the privacy policy of all Third-Party Sites you visit or use. We provide any third-party references and links for your convenience only and to make your browsing experience better on the Platform and this should not be construed as an endorsement of Third-Party Sites in any manner. You are solely responsible for any interactions you may have with any Third-Party Sites.

This Privacy Policy sets out and explains our policies and practices relating to:

a) use of the Platform,
b) collection of information,
c) your rights,
d) GDPR,
e) Automatic Decision Making,
f) what do we do on the information we collect,
g) behavioural advertising,
h) opting out,
i) data security,
j) data processing,
k) google user data,
l) this platform is not intended for use by children or minors,
m) changes to Privacy Policy,
n) complaints,
o) Dubai police e-crime, and
p) comments and feedback.

USE OF THE PLATFORM

You should carefully read this Privacy Policy before using the Platform and, in particular, before providing any Personal Information through the Platform. Your full consent to this Privacy Policy and the Terms of Use is required in order to continue using this Platform. Please refrain from providing any Personal Information through this Platform and immediately stop using the Platform if the Privacy Policy is unacceptable to you.

COLLECTION OF INFORMATION

The Platform collects information in two (2) ways: actively and passively. We may collect information including Personal Information (your full name, email address, phone number) and non-Personal Information (e.g. aggregate statistics about what parts of our Platform are most popular).

Active information collection can include both Personal Information (e.g., your full name, address, mobile number, email address or similar information that is unique to you) and non-Personal Information (e.g., if we were to ask for a list of the top three things you like about our Platform).

Active information is collected from you in the following manner:

a) Registration: A User may register on the Platform by creating an account using your existing email address. The registration form requires you to submit the following Personal Information:

(i) your first name and last name;

(ii) your email address; and

(iii) to create a private password.

b) ‘Buy it now’: We shall collect Personal Information about you once you have selected the Products you wish to purchase, added them to your ‘cart’ and choose the ‘Buy it now' option. You shall be required to provide the following information:

(i) your name and email address;

(ii) your contact number;

(iii) your credit/debit card details;

(iv) your shipping address;

(v) your billing address; and

(vi) your geographical location (we shall seek your consent each time prior to identifying and recording your geographical location).

c) ‘Check out’: Once you click ‘Check out’, you confirm the debit or credit card used is yours. You also agree to provide current, complete and accurate information for all purchases, and to update information relating to your account including email, shipping address, phone numbers and debit/credit cards in order to complete transactions without any delays.
d) Contact us: You may connect with us by sending us an email on info@forlovingyou.com or by sending a direct message on our official Facebook or Instagram accounts.

e) Newsletter subscription: You may subscribe to our newsletter by submitting your email address on the Platform during ‘check out’.

f) Payments: Users shall be required to submit their credit or debit card number and CVV to make payments on the Platform via Stripe payment gateway. Users can sign into their User Account or continue as a ‘guest’ to process payments on the Platform. You may be required to verify your card by your bank, which you consent to do, if requested. If you decline to verify your purchase or your identity, your payment may not be processed or accepted. You may also chose to make Payments on the Platform Using PostPay. If you choose to do so, you will be redirected to a Third-Party Site which will require you to submit your Personal Information. You fully understand and acknowledge that your payments routed via Stripe shall be subject to the terms and conditions and privacy policy of Stripe or PostPay, which we urge you to read and understand thoroughly prior to making any payments on the Platform. We DO NOT collect and do not intend to collect, any financial information. For clarity, information that you provide for billing purposes shall be stored solely by Stripe or PostPay including CVV or credit card pins, through any purchases made by you on the Platform. We do not access or use such financial information from the Platform in any manner.

g) Retention: When you place an order through the Platform, we shall retain your Personal Information for our records unless and until you ask us to erase this information, where any deletion of records shall be subject to applicable UAE laws on retention of records.

Passive Information collection refers to instances in which we collect information from you that you have not actively provided. We may use special technologies to passively collect non-Personal Information from you. These technologies allow us to collect certain kinds of non-Personal Information, including but not limited to the type of web browser you use, Internet Protocol (IP) address, time zone, the date and time of your visit, the operating system you use, the specific pages you visit, the address of the website you visited prior to entering the Platform and the cookies that are installed on your device. Additionally, as you browse the Platform, we collect information about the individual web pages or Products that you view, what websites or search terms referred you to the Platform, and information about how you interact with the Platform. We do not link this passively collected information with Personal Information you have actively provided elsewhere on this Platform. We reserve the right to share with third parties, including our business partners and advertisers, the anonymous (non-personally identifiable) aggregated information that we have passively collected via this Platform.

We collect information identified above, using the following technologies:

a) Cookies: A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Platform. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimise your experience on our Platform and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies.

Cookies Necessary for the Functioning of the Store:

Name	Function	Duration
_ab	Used in connection with access to admin.	2 years
_secure_session_id	Used in connection with navigation through a storefront.	24 hours
_shopify_country	Used in connection with ‘check out’.	session
_shopify_m	Used for managing User privacy settings.	1 year
_shopify_tm	Used for managing User privacy settings.	30 mins
_shopify_tw	Used for managing User privacy settings.	2 weeks
_storefront_u	Used to facilitate updating User Account information.	1 min
_tracking_consent	Tracking preferences.	1 year
c	Used in connection with ‘check out’.	1 year
cart	Used in connection with shopping cart.	2 weeks
cart_currency	Used in connection with shopping cart.	2 weeks
cart_sig	Used in connection with ‘check out’.	2 weeks
cart_ts	Used in connection with ‘check out’.	2 weeks
cart_ver	Used in connection with shopping cart.	2 weeks
checkout	Used in connection with ‘check out’.	4 weeks
checkout_token	Used in connection with ‘check out’.	1 year
dynamic_checkout_shown_on_cart	Used in connection with ‘check out’.	30 mins
hide_shopify_pay_for_checkout	Used in connection with ‘check out’.	session
keep_alive	Used in connection with User localization.	2 weeks
master_device_id	Used in connection with merchant login.	2 years
previous_step	Used in connection with ‘check out’..	1 year
remember_me	Used in connection with ‘check out’.	1 year
secure_customer_sig	Used in connection with User Account.	20 years
shopify_pay	Used in connection with ‘check out’.	1 year
shopify_pay_redirect	Used in connection with ‘check out’.	30 mins, 3 weeks or 1 year depending on value
storefront_digest	Used in connection with User Account.	2 years
tracked_start_checkout	Used in connection with ‘check out’.	1 year
checkout_one_experiment	Used in connection with ‘check out’.	session

Reporting and Analytics:

Name	Function	Duration
_landing_page	Track landing pages.	2 weeks
_orig_referrer	Track landing pages.	2 weeks
_s	Shopify analytics.	30 mins
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30 mins
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30 mins
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30 mins
_shopify_y	Shopify analytics.	1 year
_y	Shopify analytics.	1 year
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your User experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools'' or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Your Rights” section below.

b) Google Analytics is a web-based analytics service offered by Google that tracks and reports website traffic and allows in-depth detail about the users on our Platform. We may be required to share certain information we collect on the Platform with Google which will be subject to Google’s policies as follows: https://support.google.com/analytics/answer/6004245.

c) Google search bar (Google search console).

YOUR RIGHTS

How you may exercise your rights on the Platform:

a) Right to data portability:

You may contact us with questions or requests regarding your Personal Information using the contact information below. Please note that we may request additional information from you to verify your identity before we disclose any personal or account information.

b) Right to restrict or oppose:

Where we rely on legitimate interests to process your Personal Information, you have the right to object to such processing by using the contact information below. Please note that some processing is essential to providing services on the Platform.

c) Right to access, correct and rectify:

You may access, correct and rectify the Personal Information through your account settings in the Platform/ through contacting us at info@forlovingyou.com.

d) Right to delete:

You may request deletion of any of the information collected and stored by us by contacting us at info@forlovingyou.com.

e) Revoking consent:

We are the “data controller” of your Personal Information. You can contact us directly regarding the processing of Personal Information by e-mail at info@forlovingyou.com.

GDPR

If you are a resident of the European Economic Area, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

AUTOMATIC DECISION MAKING

If you are a resident of the European Economic Area, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

WHAT DO WE DO WITH THE INFORMATION WE COLLECT

The information we collect from you shall be used to:

a) provide you with a better browsing experience on the Platform;
b) help you conclude the purchase you make on the Platform;
c) provide you with the services available through the Platform;
d) better communicate with you; and
e) for purposes of data analysis.

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

a) We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
b) We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:

a) We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy.
b) We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We may use a function to automatically remember the information you use on our Platform for the following reasons:

a) remember information so you will not have to re-enter it during your visit;
b) provide custom content and information; and
c) determine the effectiveness of our Platform.

We reserve the right to use, store or disclose personal information received via the Platform as necessary to respond to your requests, help and facilitate your purchases on the Platform, comply with applicable laws, regulations, legal processes, and law enforcement inquiries (as required or applicable) to take precautions against liability, and protect the security and integrity of the Platform and you. We will not sell, lease, transfer, share, or otherwise permit access to your Personal Information with any third-parties other than as described in this Privacy Policy.

BEHAVIOURAL ADVERTISING

We may use information we receive, to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page athttp://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

OPTING OUT

You can opt out of sharing information as follows:

a) Opt out of targeted advertising by following these links:

(i) Facebook - https://www.facebook.com/settings/?tab=ads;

(ii) Instagram - https://help.instagram.com/615366948510230;

(iii) Google - https://www.google.com/settings/ads/anonymous;

(iv) additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:http://optout.aboutads.info/.

b) Revoke access to email and social network accounts:

Upon request, we may be able to provide you with information about whether we hold any of your Personal Information or Personal Information by emailing us at info@forlovingyou.com. If you no longer have access to your browsing device, you may also contact your email account provider to revoke our access to your account or contact us at info@forlovingyou.com. We will respond to your request within a reasonable timeframe.

c) By emailing us:

When you submit information to us, whether such information is required or optional, you consent to its disclosure and use in accordance with this Privacy Policy. If you ever decide that you do not wish to receive information from us regarding the Platform, you may contact us at info@forlovingyou.com. To respond to your request or inquiry, we may require follow-up or contact information to allow us to verify that you are the person authorised to view the information you are requesting. We may, at our discretion, refuse to allow you access to certain information if, in our view, to provide such access would jeopardise another person’s privacy; would violate any applicable federal, state, or foreign law, regulation, or directive; or would unreasonably burden this Platform.

d) Unsubscribing from marketing communications or mailers:

If you receive marketing communication from us, you can email us and ask that we remove you from receiving marketing communications. We will cease all communication upon your request provided that such request is received at least (x) days prior to the date of renewal of subscription. Please remember that if you opt out of receiving marketing communication only you may continue to receive administrative messages from us regarding your purchases or for the purposes of daily correspondence with us.

DATA SECURITY

We take reasonable steps to protect the Personal Information that you provide via this Platform, although no system is 100% secure or error-free and neither is the Platform. We do not, and cannot, guarantee the security or accuracy of the information we gather. It is your responsibility to keep your passwords secure. We strongly recommend that you do not share your passwords with any third-party nor store or save them in a manner that may be easily accessed by a third-party. We take the protection of your information very seriously and employ measures through administrative, technical, and physical safeguards designed to protect information against loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction. We use best endeavours to encrypt all data in transit through appropriate security protocols provided to us by Shopify. We take reasonable precautions to ensure the integrity and security of our network and systems but cannot guarantee these security measures will prevent third parties from obtaining information by illegal actions or attacks.

DATA PROCESSING

Where you have consented to data processing, your consent provides the legal basis to process your Personal Information, such as when you consent to processing in relation to the processing of data for the purposes of data analysis in accordance with this Privacy Policy. You have the right to withdraw consent at any time. Please note that your withdrawal of consent to collect and process Personal information will not affect the lawfulness of processing Personal Information based on the consent before you withdraw your consent.

We may process your Personal Information on the basis of contractual necessity to perform a contract we have with you or complete a purchase you have made or are making or are reviewing on the Platform. We may also process your Personal Information on the basis of our legitimate interests, including analytic reporting and improving the functionality of the Platform. For example, we have a legitimate interest in collecting information about your device hardware and operating system to better understand how users access and use the Platform. We also have a legitimate interest in providing and developing improved artificial intelligence algorithms to deliver better product features to our users.

In some cases, we may process Personal Information pursuant to legal obligations or to protect the user’s vital interests or those of another person.

GOOGLE USER DATA

Limits on use of your ‘Google user data’: Notwithstanding anything else in this Privacy Policy, consumer Google account information obtained via the Gmail Application Programming Interface’s (API), is subject to these additional restrictions:

a) The Platform shall not use this Gmail data for serving advertisements.
b) The Platform shall not allow humans to read this data unless we have your afﬁrmative agreement for speciﬁc messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for the Platform’s internal operations and even then, only when the data have been aggregated and de-identified.

THIS PLATFORM IS NOT INTENDED FOR USE BY CHILDREN OR MINORS

This Platform is not directed to and does not seek to collect Personal Information from children under the age of eighteen (18) years. Nevertheless, if a minor accesses the Platform for any purpose whatsoever, or seeks services through the Platform, we reserve the right to ask for additional permissions and consents from the parent or guardian of the minor. For the purpose of this Platform, minor refers to any User under the age of eighteen (18) years. The aforementioned permissions and consents may change from time to time, on our discretion.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time, at our sole discretion without prior notice. If we do change the Privacy Policy, the new Privacy Policy will be posted here, along with its revision date, and all information collected following the posting of such changes will be subject to the new Privacy Policy. Prior to use or disclosure of your previously collected Personal Information in a materially different manner from that to which you agreed, we will first secure your affirmative consent for such use or disclosure. If such consent is not provided, we will use your Personal Information or Personal Information in accordance with the Privacy Policy, in effect at the time we collected the information.

We encourage you to check this Privacy Policy periodically and prior to each instance in which you provide Personal Information or Personal Information through this Platform or use this Platform.

COMPLAINTS

If you would like to make a complaint, please contact us by e-mail at info@forlovingyou.com.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

DUBAI POLICE E-CRIME

E-Crime is an electronic platform designed to address and investigate all forms of cybercrime in Dubai, providing the public with an easy, reliable system to submit complaints and report online crimes. The platform aims to maintain public security through protection against internet-facilitated crimes including online fraud, threat, blackmail, and hacking. A division of the General Department of Criminal Investigation in Dubai, the Cybercrime Investigation Department consists of five specialised units: the Forgery and Credit Cards Unit, the Fraud and Scams Unit, the Identity and Defamation Unit, the Information Security Unit, as well as the Information and Development Unit.

To report any cybercrimes or suspicious activity, please click here.

COMMENTS AND FEEDBACK

If you are interested in receiving electronic updates, alerts, and other information from us regarding this Platform, you must provide us with an email address. We may also ask for optional information, such as how you found us, to help us better serve you and other users in the future. We welcome your comments and feedback regarding this Platform and Service Provider services and functionalities to our email address info@forlovingyou.com that permits you to send through your own email address, comments, and any other information you choose to include. Please remember that email is not secure and we cannot provide you with any guarantees in this respect. You should carefully consider what information you wish to send to us through e-mail or through this feedback option.

Currency Conversion

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Last Updated April 2024